Today’s retailers face a new breed of customers-and a new set of IT challenges. The use of smartphones and social networks to compare prices and share shopping experiences has increased awareness and access to information. Consumers increasingly want custom- tailored and more personalization in products suited to their own style and taste. All this has not only stiffened the competition but has also provided retailers data in order to maximize customer satisfaction. The increasing inflow of data from various channels is empowering retailers to gain deeper business insights and plan strategically to gain competitive advantage.
To thrive in this new environment, retailers must find new ways to enhance the customer experience in their stores and online, and respond rapidly to changes in the marketplace. EMEME offers end-to-end array of services across the retail value chain from customer management, order management, vendor management, planning, supply chain activities to store and multi-channel offerings. We provide the entire spectrum of service offerings – improving supply chain efficiency, streamlining store operations, merchandising, customer solutions, eCommerce lifecycle price management, enterprise solutions, RFID and product lifecycle management.
Small & Lean helps retailers transform their technology through:
- Store Portal, to improve collaboration, inventory and promotions management within and across stores
- Multi-Channel Customer Engagement and Loyalty leveraging social media
- Integrated Customer Insights leveraging predictive analytics and big data to harness transactional, social, location, demographic data to fine tune promotions placement and inventory
- Point of Sale and Mobile Payment solutions
- Integrated work flow solutions
- Application support and management services
We understand that retail industry demands:
- Performance driven systems that are reliable and perform even when implemented in less-than-optimum conditions
- Cost-effective solutions
- Flexible and adaptable solutions that can be implemented across geographies
- Easy-to-implement solutions that reduce response time